Direct IT's dedicated maintenance product manager can identify the best maintenance solutions for your computing environment, across any number of manufacturers, and you will be able to set your own Service Level Agreement so that you have peace of mind that your systems will be monitored regularly. Systems which can be monitored remotely for example can include overnight backups, data storage availability, server and communications functionality, WAN and security systems, PC's and printers. Direct IT have a free telephone support line to handle most problems, but we can quickly have a skilled technician with you if the situation requires it. Direct IT's support not only provides you with the assurance of immediate, mission critical, emergency cover, but can also be used for the more mundane tasks such as setting up a new e-mail account.

The key to our System Support is simplicity and at its heart is Points. Our Points plans provide all the benefits of a large IT department at a fraction of the cost. When you take out a System Support agreement with Direct IT you will be sent a detailed annual maintenance contract listing all equipment covered and service levels selected.