IT Services - IT Support

Hardware Maintenance Direct IT can provide a variety of break fix contracts tailored to suit the needs and budget of your business These can cover Desktop, Server & Network Infrastructure Retainer Direct IT have developed a consultancy & support programme to provide its customers with access to a broad range of highly skilled consultants and engineers. Including...

Retainer Support is ideal for customers who have a variety of skills in house but require specialist support, project support, consultancy or holiday cover. Retainer support is beneficial to organisations that require the ability use their support contract on an “ad-hoc” basis rather than arranging contracts per incident. The process involves the customer investing in a number of consultancy days which can be utilised over a 12 month contractually agreed period.

Telephone Support
Direct IT provide fully managed solutions for business critical servers and their applications. We can design, implement and run your systems to the levels of service your business requires. Contracts can provide a defined level of cover over a fixed period or be incident based. Support agreements can be tailored to your individual business needs:

- Initial onsite review of servers & operating system environment
- Call logging monitoring & quarterly report
- Guaranteed response by highly trained support technicians
- Remote dial-in, (under client supervision) for fast fault resolution
- Onsite visit if an issue can not be sensibly resolved via other options
- Defined escalation process, if calls are unresolved
- Include Quarterly half-day visit to review service and provide proactive advice to reduce down time, improve system performance and future plans.

Monitoring
The ability to be able to monitor your networks performance and status is essential. Direct IT offers a range of monitoring services that can be tailored to suit your business needs. This can range from managed monitoring solutions to fully accessible browser-based systems, ensuring wherever you are you always know the status of your network. You have the facility to set-up alerts on defined parameters that are critical to your network ensuring problems are resolved before they impact your business.

Microsoft Essential Support
Direct IT Services Essential Support provides you with advice and guidance to help prevent problems occurring with your Microsoft systems and helps answer your more complex queries on running this technology in your specific environment.